Privacy policy

Pal Diesels (“we”, “us”, or “our”) is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, store, and protect the personal data of individuals who interact with our website and services.

1. Information We Collect

We may collect and hold the following types of personal information:

  • Your name

  • Contact details (email address, phone number, mailing address)

  • Vehicle details (make, model, service history)

  • Appointment preferences and service requests

  • Any other information you provide directly to us via forms, phone calls, or emails

We may also collect non-personal information such as browser type, device type, and website usage statistics through cookies and analytics tools.

2. How We Collect Information

We collect personal information when you:

  • Book a service or appointment through our website

  • Contact us via email, phone, or online forms

  • Interact with us on social media

  • Visit our website (via cookies and tracking tools)

3. How We Use Your Information

We use your personal information to:

  • Respond to enquiries and provide customer support

  • Schedule and manage service bookings

  • Deliver the requested vehicle services

  • Send updates, confirmations, and reminders related to your appointments

  • Improve our website and services

  • Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Disclosure of Your Information

We may share your information with trusted third parties only when necessary to:

  • Perform services (e.g., payment processors, IT service providers)

  • Comply with legal obligations or respond to lawful requests

  • Protect our legal rights or property

All third-party service providers are required to safeguard your data and use it only for the intended purposes.

5. Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure. These steps include:

  • Secure servers and encrypted data storage

  • Restricted access to personal data

  • Regular updates and monitoring of our systems

However, no method of transmission over the internet is completely secure. You use our services at your own risk.

6. Access & Correction

You have the right to:

  • Access the personal information we hold about you

  • Request corrections if your information is inaccurate or outdated

To do so, please contact us using the details below.

7. Cookies and Tracking

Our website uses cookies and tracking tools (e.g., Google Analytics) to enhance your browsing experience and collect data on site usage. You can disable cookies in your browser settings, but this may affect functionality.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal, technical, or business practices. The updated version will be posted on our website with the effective date.